Faq VaunPay.com

Here you will find answers to the most frequently asked questions. If you cannot find the information you need, please contact customer service directly.

What is VaunPay.com?

What services does VaunPay.com offer?

I have a VaunPay.com debit on my bank statement, why?

How do I terminate, stop or cancel a VaunPay.com subscription?

I do not remember having subscribed to VaunPay.com.

I did not receive an email from VaunPay.com about a subscription, why?

Where can I find information about the offer to which I have subscribed?

Where can I find information about my subscription and my VaunPay.com payment history?

I have several VaunPay.com debits on my bank statement, why?

If several VaunPay.com debits have the same amount, the same product name and are debited on almost the same date every month or every few months, it is the tacital renewal of your subscription.

I think someone used my credit card without my knowledge with VaunPay.com, what should I do?

What are the conditions for obtaining a refund?

How long is the delay before the refund is processed and in my account?

I forgot the email address used during the subscription, what should I do?

I can not remember my password, how do I recover it?

I can not remember the site I signed up for, what should I do?

I can no longer access the site for which I have a paid subscription to, what should I do?

My payment by credit card has been refused, why?

Are payments on VaunPay.com secure?

What is a CVV code and where can I find it?

Where can I view the Terms and Conditions?